Shipping & Delivery

We are committed to processing and shipping your order as quickly as possible.

Order Processing Time
Orders are usually processed within 2–5 business days after payment is confirmed. During holidays, promotions, or high-volume periods, processing may take slightly longer.

Shipping Time
Estimated delivery time may vary depending on your location, shipping method, and local delivery conditions. Most orders are delivered within 7–20 business days after shipment.

Shipping Confirmation
Once your order has been shipped, you will receive a confirmation email with tracking information when available.

Incorrect Shipping Information
Please make sure your shipping address is correct before placing your order. Bigmouse is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Customs, Duties & Taxes
International orders may be subject to customs fees, duties, or taxes. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Lost or Delayed Packages
If your package is significantly delayed, please contact us and we will do our best to help you check the shipping status.